Duraflame® is a registered trademark of Duraflame, Inc.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

1. New products, especially firehouses, there needs to be an initial burn of about 30 minutes. This allows any excess materials from the manufacturing process to burn off.
2. The type of fuel you use can also determine the amount of smoke produced. Generally, the drier the fuel you use, the less smoke there will be. Manufactured wood designed for outdoor use can also reduce the amount of smoke produced.
3. The amount of wind around the unit can affect the quantity of smoke produced. The more wind there is generally means more smoke will be produced.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

Products made from non-stainless steel will rust over time.  Rust is the result of the oxidation of iron in the presence of water and oxygen.  Your product has a pre-painted or powder coated finish applied to the steel, but over time and with usage, this finish may deteriorate.  For best results, please perform routine maintenance on your product - see manual for cleaning instructions, and use a high quality cover if storing the unit outside.

Stainless steel items do not "rust" as you think of regular steel rusting with a red oxide on the surface that flakes off. Stainless steel will turn a yellow color over time.  This is a natural occurrence due to the heat of the fire on the stainless steel.  This can be reduced by using a high quality stainless steel polish.

If you do see some red rust it is probably due to some iron particles that have contaminated the surface of the stainless steel and it is these iron particles that are rusting. Commercially available "pickling paste" can also be used. See "Care and Cleaning of Stainless Steel" for more information.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

• not removing all the dirt from your stainless steel
• not thoroughly rinsing your stainless steel after washing, and leaving some soap behind
• not thoroughly drying your stainless steel

For further assistance, please call our Customer Care Center at 1.800.762.1142.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

• Place your fireplace on the southeast side of a garden or backyard to conform to the normal positioning of the elements.
• Don’t ignore the view and be aware of prevailing wind conditions.
• Place your fireplace at least 10-feet away from any structure or combustible surface.
• Do not use fireplace on wooden decks (place on rock, stone, concrete or bricks).
• Place your fireplace in a spot clear of hanging trees, branches, brushes, or anything else that is flammable, or overhang, for example.
• Choose a spot with good drainage.

• Never leave the fire unattended.
• Always use fireplace outdoors, never in a building, garage or other enclosed area.
• Do not allow children or animals near any outdoor fireplace.
• Always have a container of water nearby and a garden hose on standby before starting a fire.
• Use all natural products, such as Fatwood™ sticks to light your fire. Never use chemicals such as lighter fluid, kerosene or gasoline to start a fire.
• Do not burn pressure-treated wood because it may contain harmful toxins.  Hickory and oak produce the least amount of smoke.  Good firewood options include pinion wood, alder, cedar, oak, hickory, mesquite, pecan and even fruit woods such as apple and cherry. 
• Do not overload your fireplace with too much wood while in use.
• Use a spark guard to control sparks and burning embers.
• Use safety gloves and tongs when interacting with fireplace, such as removing the spark guard, or adding logs.
• Avoid using fireplace in windy conditions, which can blow embers.
• To extinguish, allow the fire to burn itself out.  Do not use water to extinguish a fire as the extreme temperature change can damage the fireplace.